Utilizing the bulk of non-Synology media (such as Seagate Ironwolf, WD Red, Ultrastar DC and more) would not be formally supported by the Synology software, with the brand highlighting that this would be using the system in a means that they did not design and limiting the support they could provide to the end-user.
Solutions that were very much outside the budget of home users in the XS and above ranges would now only be designed for use with the Synology branded range of media HDDs and SSDs. Therefore it came as something sharp gear change for many when Synology announced that a number of their enterprise solutions that were released in 2021 (and featured in the 2022 series) would arrive with much stricter compatibility in terms of storage media. How Support on the Synology Drive Media Changed in 2021/2022?
It was only a few lone voices that raised concerns that the brand might start changing how they approached compatibility and support on their growing range of solutions. Moreover, these HDDs and SSDs were quite enterprise in design (high workloads and endurance, architecture that very much lived in the postcode of the data center user in most cases). Those who already had a number of their figurative eggs in Synology baskets could see the logic – the brand produces the hardware, released their branded memory, branded PCIe upgrade cards, branded routers and therefore the move to produce their own branded media to further bolster this in-house eco-system made sense (side note – Where is the Synology Switch? Not the SG1000, but an actual Synology managed switch?). Now, when this range of media was initially launched, most were perfectly positive about this move! These drives, though engineered and built by Hard Drive and SSD manufacturing veterans, also feature Synology optimized firmware and allowed system-specific advantages that otherwise might have been unavailable using “3 rd party” hard drives. All this started to change back in 2019/2020 when Synology started offering its own range of branded hard drives and solid-state drives (the HAT5300, SNV3400/3500 and SAT5200). This hardware that arrived in a wide spectrum of configurations of scale, pricing and utility were provided with the understanding that the media needed (HDDs and SSDs) to store your data inside was to be sourced by popular third party brands such as Western Digital, Seagate and Toshiba. Synology has been in the business of network-attached storage solutions (in software, services and hardware) for well over 20 years now and in that time have established a largely unblemished record of providing high-end hardware+software combination solutions that allow home and business users to have their own private servers.
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